MTN will change its customer care number to 100 because of a series of directives from the Uganda Communications Commission. This change will require users to forget the rather almost unusable 123 customer care number and dail 100 which is the customer care number after Sunday 19th April 2015.
This follows a previous directive by UCC to have all Telecoms have the same customer care number and previously the same short codes for loading airtime. MTN Uganda and Utl had to change their codes to *131* amd *130*……# for checking airtime balance and loading airtime respectively.
Such directives are necessary for the sector but the nature of the law as regards to technology is very slow and directives are passed rather late which requires key players to force their users to adapt to new changes. I mean think about the less tech savvy who are now force to adapt to change of short codes and numbers.
However it’s not all bad news considering that new entrants will adopt the law as they join and switching from one telecom to another won’t require you to tune your brain to master different short codes and customer car numbers.
As of today telecoms are spending on advertising and sending users SMS to notify them of change in the customer care number.
Dialing 100 now connects you to customer care.